The point Rob makes about ‘trust in practitioners’ is important. Some Clinics seem to think that their brand is enough, it is not.
It is the people involved that make any business. All our staff are dedicated to ‘changing lives’ and they understand the journeys that many of you have taken to get where you are today. This is a very important factor for us.
I’m not fishing for compliments here at all, we think the industry needs to do better and to communicate with clients – you are the lifeblood of the business after all.