As my SMP settled, blotches became visible. I first noticed this after my second session, I then made a complaint to the clinic and asked them to rectify this in the third session. It only got worse. The blotches were a result of too much pressure being applied to my head. The practitioner was obviously not experienced enough.
I shouldn’t have returned to them after the second session, however I trusted them as the experts and really put trust in them, they kept reassuring me that my procedure would be fixed. After various complaints, I threatened legal action and eventually got 50% of my money back. This was from the clinic itself, I contacted the CEO in America and he took no responsibility. He didn’t want anything to do with it.
I contacted various clinics around the UK as I was there for a month’s holiday. Most clinics wanted me to complete full laser treatment, I wanted this only as a last resort as I understand the laser is very painful and I didn’t want to go through the lengthy process.
I was sure I would find someone who could rectify it and then after extensive research I found Brandwood Clinic. As I was in Australia at the time, I contacted Paul Clark on the website over live chat and then had a Skype consultation with Simon.
I really liked the way they already had an SMP rescue process in place. I looked at previous photos of procedures and couldn’t believe the results.
I had three sessions, the first with Simon and the last two with Paul. The results are amazing and they have managed to shrink the blotches that were present and completed a better more natural hairline.